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Horse Dental Equipment

Customers

Welcome to the Customer Support.

Find hereafter the downloadable links to Horse Dental Equipment services.

 

Warranty

Horse Dental Equipment guarantees all its handheld power equipment for a period of 12 months from the date of purchase. This warranties applies to some spare parts as well as labor and transport costs.

Registration of product

We are dedicated to providing you with the best customer experience.

By following a few quick steps to register your products, you can experience quicker service and more efficient support (a dedicated service manual enables the follow-up of your material and releases the product maintenance alert).

Simply provide the serial number located on the drill itself and fill in some contact information

Repair & maintenance

Our after-sales service team receives your products and draws up a quote sent to you within 48 hours.

Once you have validated the quote determining maintenance and costs, your equipment is repaired and returned to you in a timeframe of 48 hours. The delivery by UPS insures you a fast and safe tracking.

 

 

Free annual check up

Once a year (after the initial 12-month warranty expires), enjoy a free check up of your HDE equipment.
Only in Horse Dental official Technical Center based in Tomball, Texas.

8 main points of control during this check up:

  • Complete  test of the equipment
  • Dismantling
  • Control of motor (connections, carbon brushes)
  • Control of hand piece (bearings, gears, disc)
  • Control of drive shaft (bearings, springs)
  • Cleaning
  • Lubrication
  • Reassembling

If repairs are needed, spare parts and labor cost will be invoiced to the customer upon estimate approval.

Free loan equipment

You can’t stay without your equipment during its maintenance? We suggest you a free set loan for use!

How do I get a replacement set?

Before sending in your set for maintenance or repair, please click on the “Free loan equipment Form” link below, to send an e-mail requesting the material you need. The After-Sales Service team will send you the requested equipment allowing you to continue working.

 

Downloads

Access our downloadable documents.

Online store

Our online store allows you to reach our catalog 24/24.

Deliveries operated by UPS.